Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by HGGRADO, operated by HR GLOBAL GROUP PTY LTD ("we", "us", or "our"), including access to and use of our website (hggrado.com), purchase of products (including but not limited to Storage Tin, Craft Storage, Money Box Tin, Silver Tins), and any related customer support services. By accessing or using our services, you ("you" or "user") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Scope of Services
1.1 We provide services that enable users to browse product information, place orders, make payments, and receive products through our website. We also offer post-purchase support, including inquiries, returns, exchanges, and damage claims, as outlined in our Return and Exchange Policy and Shipping Policy.
1.2 Our product offerings are subject to availability. We reserve the right to modify, add, or discontinue any product or service at any time without prior notice, provided that such changes do not affect orders that have already been confirmed and paid for.
1.3 We strive to ensure that the information displayed on our website (such as product descriptions, prices, and specifications) is accurate and up-to-date. However, we do not warrant that all information is error-free, and we may correct any errors, inaccuracies, or omissions at any time, including after an order has been placed (in which case we will notify you promptly to confirm whether you wish to proceed with the corrected order).
2. User Obligations
2.1 When using our services, you agree to provide true, accurate, and complete information (such as your name, contact details, and delivery address) and to update such information promptly if it changes. You are responsible for the accuracy of the information you provide, and we shall not be liable for any losses or delays caused by incorrect or outdated information.
2.2 You shall use our services only for lawful purposes and in compliance with these Terms and all applicable laws and regulations (including but not limited to Australian consumer laws, privacy laws, and anti-fraud laws). You shall not:
a. Use our website to engage in fraudulent activities (such as placing fake orders, using stolen payment cards, or impersonating another person);
b. Interfere with or disrupt the operation of our website (such as through hacking, viruses, or excessive automated requests);
c. Reproduce, distribute, or modify any content from our website without our prior written permission;
d. Use our services to promote or sell third-party products or services without our authorization.
2.3 You are responsible for safeguarding the security of your account (if you create one on our website), including your password. Any activity conducted through your account shall be deemed your responsibility, and you shall notify us immediately if you suspect any unauthorized use of your account.
3. Orders and Payments
3.1 When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject your offer at our discretion. An order is considered confirmed only after we send you a written confirmation (via email) stating that the order has been processed and dispatched (or is ready for dispatch).
3.2 You shall make payment for your order in full at the time of checkout using the payment methods we support (such as credit cards, debit cards, or third-party payment platforms). We reserve the right to refuse any payment method or cancel an order if we suspect fraudulent activity related to the payment.
3.3 Prices displayed on our website are in Australian Dollars (AUD) and do not include shipping costs (unless stated otherwise in our Shipping Policy) or applicable taxes (such as GST, where applicable). We may adjust prices at any time, but such adjustments will not apply to orders that have already been confirmed.
4. Intellectual Property Rights
4.1 All intellectual property rights in our services and website (including but not limited to trademarks, logos, product images, text, and software) are owned by or licensed to us. You shall not use, copy, or exploit any of these intellectual property rights without our prior written consent.
4.2 You retain all intellectual property rights in any content you submit to us (such as feedback, reviews, or photos). By submitting such content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content for the purpose of promoting our products and services (e.g., featuring customer reviews on our website).
5. Privacy
5.1 We collect, use, and store your personal information in accordance with our Privacy Policy (which is incorporated into these Terms by reference). By using our services, you consent to the collection and use of your personal information as outlined in the Privacy Policy.
5.2 We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, but we cannot guarantee absolute security of your information (for more details, see the Privacy Policy).
6. Limitation of Liability
6.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages (including but not limited to loss of profits, loss of data, or damages arising from delayed delivery or product damage) caused by:
a. Your use or inability to use our services;
b. Errors or omissions in the information displayed on our website;
c. Delays, disruptions, or failures in shipping or delivery (except as provided in our Shipping Policy);
d. Third-party actions (such as logistics providers or payment processors).
6.2 Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total amount you paid for the specific product or service that gave rise to the claim.
6.3 Nothing in these Terms shall exclude or limit our liability for:
a. Death or personal injury caused by our negligence;
b. Fraud or fraudulent misrepresentation;
c. Any other liability that cannot be excluded by applicable law (such as liability under Australian consumer guarantees).
7. Termination
7.1 We may terminate or suspend your access to our services at any time, without prior notice, if you violate these Terms (such as engaging in fraudulent activities or providing false information).
7.2 You may terminate your use of our services at any time by ceasing to access our website and discontinuing any transactions with us.
7.3 Upon termination, the provisions of these Terms that by their nature should survive termination (such as intellectual property rights, limitation of liability, and dispute resolution) shall continue to apply.
8. Modifications to These Terms
8.1 We reserve the right to modify these Terms at any time. When we make changes, we will update the "last revised" date at the top of these Terms and post the revised version on our website (hggrado.com).
8.2 Your continued use of our services after the revised Terms are posted constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using our services.
9. Dispute Resolution
9.1 If you have a dispute with us related to our services or these Terms, please first contact our customer service team via email (support@hggrado.com) or phone (040-613-1589) to attempt to resolve the dispute amicably. We will respond to your inquiry within a reasonable time (usually 3-5 working days) and work with you to find a solution.
9.2 If the dispute cannot be resolved through negotiation, either party may submit the dispute to mediation in accordance with the rules of the Australian Disputes Centre (ADC) before initiating legal proceedings.
9.3 These Terms shall be governed by the laws of New South Wales, Australia. Any legal proceedings arising out of or related to these Terms shall be brought in the courts of New South Wales, Australia.
10. Miscellaneous
10.1 These Terms, together with our Return and Exchange Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and us regarding your use of our services, and supersede all prior or contemporaneous agreements, understandings, or communications (whether oral or written).
10.2 If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
10.3 Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision.
Last Revised: [Insert Date]
For any questions about these Terms of Service, please contact our customer service team via email (support@hggrado.com) or phone (040-613-1589).

Our Mission

Our Mission​Our mission is to provide our customers with the most exquisite silver - themed products on the market. Whether it's our limited - edition silver - colored aluminum tins, designed with meticulous attention to detail and crafted from top - grade materials, or our other offerings, we strive to bring a touch of luxury and functionality to everyday life. We believe that every product we sell should not only meet but exceed our customers' expectations in terms of design, durability, and aesthetic appeal.