Shipping policy

1. Shipping Destinations
Currently, HGGRADO (operated by HR GLOBAL GROUP PTY LTD) primarily provides shipping services within Australia. For international shipping inquiries, please contact our customer service team in advance via email (support@hggrado.com) or phone (040-613-1589) to confirm availability, shipping costs, and relevant customs requirements.
2. Shipping Methods & Delivery Timeframes
We cooperate with reputable local logistics providers to ensure safe and timely delivery of your orders. The specific shipping method will be determined based on your order volume, product type (e.g., Storage Tin, Craft Storage, Money Box Tin, Silver Tins), and delivery address.
  • Standard Shipping: This is the default shipping method for most orders. For deliveries within New South Wales (e.g., areas near our location at 30 Rosebuds Circuit, Leppington NSW 2179), the estimated delivery time is 2-5 working days. For other states and territories in Australia, the estimated delivery time ranges from 5-10 working days.
  • Express Shipping: If you need faster delivery, you can select express shipping at checkout (subject to availability). Express shipping typically reduces the delivery time by 1-3 working days compared to standard shipping, but additional shipping fees will apply.
Note: Delivery times are estimated and may be extended due to factors such as public holidays, extreme weather, logistics disruptions, or remote delivery locations. We will keep you updated if there is a significant delay in your order delivery.
3. Shipping Costs
Shipping costs are calculated based on the weight, volume, destination of the order, and the selected shipping method. You can view the exact shipping cost for your order at the checkout page before completing the payment.
  • Free Shipping Eligibility: We occasionally offer free standard shipping promotions for orders that meet a specific minimum purchase amount (e.g., free shipping for orders over AUD XX). Details of such promotions will be clearly displayed on our website (hggrado.com) during the promotion period.
  • Shipping Cost Adjustments: For large or heavy orders (e.g., bulk purchases of Silver Tins or Craft Storage), we may need to adjust the shipping cost based on the actual logistics expenses. Our customer service team will contact you to confirm the adjusted cost before dispatching the order.
4. Order Processing & Dispatch
  • Order Processing Time: After you place an order and complete the payment, we will process your order within 1-2 working days. This includes verifying the order details, checking the product stock, and preparing the goods for shipment.
  • Dispatch Notification: Once your order is dispatched, we will send a shipping confirmation email to your registered email address. The email will include the tracking number and a link to the logistics provider’s website, allowing you to track the real-time status of your shipment.
5. Shipping Risks & Damage Claims
  • Product Protection During Shipping: For our product range (including Storage Tin, Craft Storage, Money Box Tin, and Silver Tins), we use appropriate packaging materials (such as bubble wrap, cardboard boxes, and foam inserts) to minimize the risk of damage during transportation. However, minor packaging dents that do not affect the product’s functionality are not considered shipping damage.
  • Damage Claims Process: If you receive a damaged product or find that the product is missing upon delivery, please take the following steps:
  1. Inspect the package and the product immediately upon receipt, and take clear photos or videos of the damage (including the outer packaging, inner packaging, and the damaged product) as evidence.
  1. Contact our customer service team within 48 hours of receiving the order, providing your order number, tracking number, and the evidence of damage.
  1. Our customer service team will review your claim and coordinate with the logistics provider to investigate. We will then notify you of the resolution (such as arranging a replacement, refund, or compensation) within 3-5 working days after receiving all the required information.
6. Special Shipping Notes
  • Remote Areas: Deliveries to remote areas (e.g., some rural regions in Western Australia, Northern Territory) may incur additional shipping fees and longer delivery times. We will inform you of these details before confirming your order.
  • Customs & Duties (for International Shipping): If you place an international order, you will be responsible for paying any customs duties, taxes, or fees imposed by the destination country/region. HGGRADO is not liable for any delays or additional costs caused by customs clearance procedures.
  • Undeliverable Orders: If the logistics provider is unable to deliver the order due to an incorrect or incomplete delivery address, or if you fail to collect the order within the specified time, the package may be returned to us. In such cases, you will be required to bear the return shipping cost and any additional re-shipping cost if you request to resend the order.
7. Contact Us for Shipping Inquiries
If you have any questions about shipping (such as order tracking, shipping costs, or delivery delays), please contact our customer service team via:
  • Phone: 040-613-1589
Our customer service team is available during [specific working hours, e.g., Monday to Friday 9:00-17:00, excluding public holidays] to assist you.
HGGRADO is committed to providing reliable and transparent shipping services to ensure that your orders reach you safely and on time. We reserve the right to update this shipping policy as needed, and any changes will be posted on our website (hggrado.com) in a timely manner.

Our Mission

Our Mission​Our mission is to provide our customers with the most exquisite silver - themed products on the market. Whether it's our limited - edition silver - colored aluminum tins, designed with meticulous attention to detail and crafted from top - grade materials, or our other offerings, we strive to bring a touch of luxury and functionality to everyday life. We believe that every product we sell should not only meet but exceed our customers' expectations in terms of design, durability, and aesthetic appeal.